Business Manager - Custom Brokerage and Charter

Burgess is a leading global superyacht brokerage business serving a clientele of ultra-high net worth individuals. Since 1975, the company has gained an enviable reputation for success based on unbiased and honest advice, specialist expertise and top-quality working practices. The company provides a full range of yachting services including the sale and purchase, charter, charter management, operational management, new construction, crew employment and insurance.
 

The role

The primary purpose of this role is to support the Sales and Charter Director in day-to-day operations and implementation of strategy within the Charter and Custom Brokerage departments (‘the departments’), on a global level.

The Custom Business Manager position sits across the two major commission earning departments in the business. The role involves working across these departments and with relevant stakeholders, to ensure strategic objectives are met and projects are complete on time. The ideal candidate should have experience in the yachting industry or a commercially similar business, with excellent organisation and interpersonal skills. They should be capable of running complex projects, managing stakeholders and monitoring business trends across the departments. Excellent numerical skills are essential and ability to understand and manipulate data sets is preferred.

 

Responsibilities

Support to the Sales and Charter Director

• Monitor various KPIs of the departments and prepare reports, including but not limited to: Central agency fleet data, Weekly HODs report, Quarterly department reviews, Cross-department, interactions and referrals, Joint ventures and partnerships
• Perform data collection and analysis to highlight key trends to the Sales and Charter Director.
• Draft letters, correspondence, memos, charts, documents, tables, graphs, presentations and plans as requested.
• Manage agenda, prepare supporting information, maintain records and action points of department meetings including but not limited to: Weekly Brokerage POD leader calls, Weekly Charter Heads call, Monthly Charter Team Leader calls, Quarterly Charter Briefings, New Business Task Force bi-weekly meeting, Cross Department New Business meeting
• Any other task that is reasonably requested.

 

Strategy and Project Management

• Oversee department and cross-department projects, by coordinating the project teams, monitoring timelines and taking ownership of delivering the project.
• Ensuring the deliverables in the strategic plan are achieved on time and on budget.
• Working with the central finance team to ensure budgets are monitored and adhered to by the departments.
• Stay up to date with industry trends and complete competitors’ analysis to help guide the Sales and Charter Director on strategic decisions.

 

Department Coordination

• Keep up to date department organogram.
• Ensure the departments have a clear training programme for new joiners.
• Monitoring the appraisal progress, ensuring it is completed on time and according to the guidelines.
• Act as a bridge between the departments.
• Coordinate information sharing between the departments and any partnerships i.e. Joro Experiences.

 

Events

• Work with the departments to organise conferences and team events.
• Coordinate with marketing and the departments to ensure attendance at events is in line with guidelines.

 

Client Experience

• Monitor the standard of our customer experience and interactions across the departments.
• Work in conjunction with the Marketing team to ensure our client experience is thoughtful, impactful and generates loyalty.

 

Personal attributes and qualifications

Essential qualifications

• Experience in running projects in yachting or similar industries

 

Desirable qualifications

• Industry experience – off and/or onshore
• Any accountancy or data reporting or business management experience/qualifications

Experience and ability

• Highly motivated and results driven
• Good understanding of the yachting industry or similar industry with a demonstrable ability to learn
• Skilled communicator, professional and friendly demeanor
• Self-starter and ability to take initiative
• Ability to manage project teams and groups
• Ability to demonstrate commercial acumen
• Team player
• Excellent problem-solving skills
• Forward thinking, proactive and energetic
• Strong attention to detail and project management skills
• Microsoft Office including: Word, Excel, PowerPoint, Adobe Acrobat and CRM systems
• Ability to manipulate data via Excel, experience of pivot tables and other data analysis tools is preferred
• Fluent in spoken and written English
• Eligible to live and work in the UK and resident within commuting distance of the London office. Or eligible to live in France or Monaco and live withing commuting of the Monaco office.

*Only candidates with legal status to work in the UK or Monaco can be considered.