Semi Custom Business Manager

Over the next 24 months, the objective is to: 

• Establish of a team identity with defined business practices and procedures
• Establish and execute the first phase of a business plan as agreed with the Strategic Board
• In conjunction with other internal stakeholders, establish and execute plans to fit with Burgess’ data and marketing agenda
• Grow Burgess’ market share in all businesses in the <500GT space on a sustainable and profitable basis

The Business Manager is expected to:

• Demonstrate leadership and management of the business, working with the MD SCY
• Demonstrate market knowledge and the ability to deliver on key objectives
• Have knowledge of modern sales and marketing techniques with UHNWI clients and high-value assets
• Demonstrate commercial acumen and the ability to hit agreed budgets and operational targets
• The person appointed is expected to grow into a leadership role within Burgess over time

The role would ideally suit:

• A Partner or aspiring Partner within Burgess
• A person in the maritime industry with experience in running a business or a team
• A person with experience in running a team and in providing services to UHNWIs in the travel, retail or property industries
• Someone looking to help establish and grow a business, working across multiple geographies and business lines
• Someone with business or managerial experience and looking to further develop their expertise

Key responsibilities:

Management:

• Drafting a medium term (5-year) business plan and annual objectives, to be agreed with the Strategic Board
• Development of business practices and procedures
• Oversight of the team in cooperation with the MD SCY Page 2

Client Relationship Management:

• Act as escalation point for commercial discussions
• Assist in providing world class customer service and delivery of client satisfaction and loyalty
• Act as support in commercial relationships as required

Market Analysis:

• Conduct market research to identify trends, pricing, and competitive landscape.
• Provide insights and recommendations to improve brokerage, charter and management services and expand market reach.

Sales and Marketing:

• Strong modern sales and marketing knowledge essential
• Develop client targeting strategies in conjunction with Marketing and the Central Data Team to identify clients with wealth profiles in excess of EUR 250 million
• Develop and manage the data and client targeting strategy for CA acquisition as well as direct sales initiatives
• Open new channels for client acquisition
• Collaborate with the Marketing team in the development and execution of marketing strategies to promote yachts for sale, charter and management.
• Assist in the creation and distribution of marketing materials, including brochures, online listings, and social media content.
• Organise and participate in boat shows, events, and industry conferences to promote the brokerage.

Operational Support:

• Assist in overseeing the brokerage, charter and operational management process, ensuring compliance with legal and regulatory requirements.
• Help manage contracts, documentation, and financial transactions related to yacht sales, charter and management.
• Support the implementation and maintenance of efficient systems and processes to streamline operations.

Financial management:

• Develop annual budget and objectives (initially in partnership with the MD SCY)
• Track and report on financial performance, ensuring tight and effective cost controls
• Identify opportunities for cost savings and revenue generation

ESG:

• Commitment to, and delivery on, sustainability objectives

Qualifications:

• Demonstrated experience in business and financial management, including in a supervisory or management role (departmental management preferable)
• Experience in a sales environment, or managing a sales team

Personal Attributes:

• Highly motivated and results-driven
• Strong communication and motivational skills
• Strong attention to detail and organizational skills
• Ability to work under pressure and meet deadlines.
• Passion for the yachting industry and a commitment to delivering exceptional service.

Key skills:

• Sales and marketing
• Numeracy
• Experience in negotiating in a competitive environment
• Proficiency in market analysis and strategic planning
• Familiarity with legal and regulatory aspects of yacht brokerage / charter / management

Working Conditions:

• Based in one of Burgess’ main locations, and ideally the US, Monaco or South of France
• Frequent travel to meet clients, attend boat shows, and visit yachts.
• Flexibility to work evenings and weekends as required by client schedules and industry events